Solution Building for Better City Government

MOSS’ goal is to know what success looks like. Agencies are challenged with managing service delivery and aligning with strategic priorities in the face of resource constraints. It’s up to MOSS to drive accountability toward meaningful performance goals and facilitate solutions that connect city agencies and citizen communities in smarter, more impactful ways.

MOSS seeks to enable solutions which connect citizens with information, boost agency productivity, transform information access, and advance strategic priorities.

MOSS/ CitiStatSMART is working to make an impact on the lives of Baltimore citizens:

  • Performance measurement for continuous improvement 
  • CitiStatSMART Meetings
  • Data visualizations and analytical tools

CitiStatSMART Meetings

Regular performance management sessions between the Mayor, CitiStatSMART team and agency leadership using data analysis to discuss performance, identify problems, diagnose causes and direct resources to solve issues. Major Stat meetings are issue-based and cross-agency focusing on the Mayor’s priorities – Making Baltimore Safe, Keeping Baltimore Healthy, Engaging Baltimore’s Youth and Moving Baltimore Forward. Mini Stat meetings are agency specific and based on performance agreements between the Mayor, CitiStatSMART team, BBMR and agency leaders establishing priorities, goals, objectives, measures and data collection plans to track and evaluate performance.

Data Solutions 

Creation of dashboards, visualizations and analytic tools for trend analysis. The goal is to establish interactive dashboards built on the Open Data Baltimore to display datasets for informed decision making.